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These comprehensive terms establish the foundation for our professional collaboration in creating exceptional web solutions. From project scope to payment terms, intellectual property rights to service guarantees - everything you need to know about working with our web development agency is outlined clearly below.
By engaging TrueNorth Sites ("Company", "we" or "our") for web development, design or related services, you ("Client", "you" or "your") agree to be bound by these Terms and Conditions ("Terms"). These Terms constitute a legally binding agreement between you and TrueNorth Sites. If you do not agree to these Terms, do not engage our services or use our website.
TrueNorth Sites provides the following services: custom web development and design, UI/UX design
services, mobile-first responsive design, SEO optimization, web system development, API and
third-party integrations, bilingual website development (English/French), accessibility compliance
implementation, and web hosting and maintenance services. Artificial Intelligence integration is
available only in the Custom System plan. All services are provided on a project basis unless
otherwise specified in a separate Service Agreement.
Services Not Included: We do not create logos or visual identity. Domain is not
included in plans and must be purchased separately by the client.
Technologies and Third-Party Services: Our projects may include integration with
third-party libraries, frameworks, APIs and services. By engaging our services, the client
automatically agrees to be subject to the terms of use, privacy policies and licences of the
technologies used in the project development, even if not specifically listed in the project scope.
Project Scope: Each project begins with a detailed proposal describing the project
scope and deliverables, timeline and milestones, pricing and payment terms, specific requirements
and specifications. Business Website includes a maximum of 10 pages, except blog posts created by
the client.
Scope Changes: Any changes to the agreed project scope must be requested in writing
and will result in additional charges. We reserve the right to adjust timelines accordingly.
Delivery time may vary according to project complexity and the number of modifications and
adjustments the client requests.
Client Responsibilities: The Client agrees to provide necessary content, materials
and access in a timely manner, respond to feedback requests within 5 business days, provide accurate
and complete information, and obtain necessary licences for any third-party content.
Communication: To ensure efficiency and clarity in communication, we work
exclusively through written channels (email, contact forms, messages). We do not conduct telephone
or video conference meetings. We request that clients send all information clearly and in detail
from the first contact to optimise the development process and avoid misunderstandings.
Content Review: The client is responsible for reviewing all website text in all
versions and languages before final approval. Any writing errors must be reported to our team for
correction during the development period.
Pricing: All prices are listed in Canadian Dollars (CAD) and are subject to
applicable taxes. Current pricing: Landing Page: C$199 (one-time), Business Website: C$399
(one-time), Website + Blog: C$499 (one-time), Custom System: C$799+ (project-based).
Price Changes: We reserve the right to change our prices at any time. Already
contracted projects will maintain the agreed price, but new projects will be subject to the pricing
table in effect at the time of engagement.
Advance Payment and Cancellation: When requesting a quote or engaging our services,
the client agrees to advance payment of 50% of the total project value. This amount serves as a
guarantee to begin work, covering planning time, organisation and calendar reservation. This initial
payment is *non-refundable* in case of withdrawal, cancellation by the client, or lack of response
after project commencement. The amount is considered partial compensation for time and effort
invested. By proceeding with the quote and ticking the terms acceptance box, the client acknowledges
and fully accepts this condition.
Payment Schedule: 50% deposit required before project commencement, remaining 50%
due upon project completion and before final delivery. Custom projects above C$1,500 may require
milestone-based payments.
Late Payments: Payments not received within 30 days of invoice date will incur a
monthly service fee of 2%. We reserve the right to suspend services for accounts in arrears.
Refund Policy: Deposits are non-refundable once work has commenced. Partial refunds
may be considered for work not yet completed. No refunds for completed and delivered work.
Tax Documentation: We do not issue invoices, only payment receipts.
Client Content: The Client retains ownership of all content, logos, trademarks and
materials provided to us.
Developed Work: Upon full payment, the Client receives ownership of the final
website/application code and design, excluding third-party components and their respective licences,
our proprietary development frameworks and tools, and template designs or code that we may reuse for
other projects.
Portfolio Rights: We reserve the right to display completed work in our portfolio
and marketing materials, unless specifically requested otherwise in writing.
Service Warranty: We warrant that services will be performed professionally
consistent with industry standards. We do not warrant specific results, rankings or business
outcomes.
Technical Warranties: Websites will function as designed for 30 days post-delivery,
code will be free from material defects for 30 days. We strive to maintain high availability of
hosting services, but do not guarantee 100% uptime due to external factors beyond our
control.
Disclaimers: TO THE MAXIMUM EXTENT PERMITTED BY LAW, ALL SERVICES ARE PROVIDED "AS
IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE OR NON-INFRINGEMENT.
Liability Limit: Our total liability for any claim arising from or related to these
Terms or our services shall not exceed the total amount paid by the Client for the specific project
that gave rise to the claim.
Excluded Damages: WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST DATA OR BUSINESS
INTERRUPTION.
Third-Party Services: We are not responsible for the performance, availability or
security of third-party services integrated into your project.
Hosting Services: One year of shared hosting (1GB) included with Landing Page,
Business Website and Website + Blog plans. Hosting renewal fees apply after the initial period.
Access to hosting is exclusive to the development team for security and stability reasons. The
client does not have direct server access. We reserve the right to suspend hosting for terms
violations. Domain is not included in plans.
Service Availability: While we strive to maintain high availability, we do not
guarantee 100% uptime. The availability of websites hosted on our servers depends on external
factors, including but not limited to: third-party hosting providers, internet infrastructure,
network services, and scheduled maintenance. Temporary interruptions may occur due to security
updates, system maintenance or circumstances beyond our control.
External Hosting: If the site is hosted on the client's hosting or other people
have access, we do not guarantee website security and stability.
Usage Restrictions: Any type of robot automation is prohibited if hosted on our
servers.
Website Maintenance: Minor updates and security patches included for 30 days
post-delivery. Ongoing maintenance available under separate agreement. Client responsible for
content updates unless otherwise agreed.
Backups: We maintain regular backups, but the Client is responsible for maintaining
their own backup copies of important data.
Both parties agree to maintain confidentiality of proprietary information shared during the project. This obligation survives termination of the agreement.
Termination by Client: The Client may terminate services with 7 days' written
notice. The Client remains responsible for completed work and expenses incurred.
Termination by Company: We may terminate services immediately for non-payment of
invoices, violation of these Terms, provision of false or misleading information, or inappropriate
or abusive conduct.
Effect of Termination: Upon termination, we will deliver completed work up to the
date upon payment of outstanding invoices.
We shall not be liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, internet interruptions, hosting provider failures, or other force majeure events.
Accessibility Compliance: While we strive to meet WCAG guidelines, the Client is
ultimately responsible for ensuring legal compliance with accessibility requirements.
Content Compliance: The Client warrants that all content provided is legal,
accurate and does not infringe third-party rights.
Privacy Laws: The Client is responsible for compliance with applicable privacy laws
(PIPEDA, GDPR, etc.) for their website and data collection practices.
The Client agrees to indemnify and hold TrueNorth Sites harmless from any claims, damages or expenses arising from the Client's use of the delivered website/application, content provided by the Client, the Client's violation of these Terms, and third-party claims related to the Client's business operations.
Governing Law: These Terms are governed by the laws of Canada.
Dispute Resolution Process: 1. Good faith negotiation for 30 days, 2. Mediation
through recognised mediation service, 3. Binding arbitration if mediation fails, 4. Court
proceedings as last resort.
Jurisdiction: Disputes will be resolved according to Canadian legislation
applicable to digital services and electronic commerce.
Technology Used: All websites developed by TrueNorth Sites are built using custom
programming languages (HTML, CSS, JavaScript, PHP, etc.) and do not use content management systems
like WordPress or similar.
Editing Limitations: The client does not have access to administrative panels for
content editing. Text, image, layout or functionality changes require direct modification of source
code. Website changes must be requested from TrueNorth Sites and may be subject to additional
costs.
Editing Features: Client editing features (CMS, administrative panels) must be
specifically requested and included in the custom development plan during the planning phase. Such
features, when requested, increase the project scope, time and cost.
Maintenance and Updates: All post-delivery changes are considered maintenance
services. Clients must request modifications through official support channels. Unauthorised
modification attempts may result in improper website functioning.
The website language is automatically determined based on your browser's default language settings. The system detects English or French preferences and displays the corresponding content. Manual language switching is not available. To change the displayed language, please adjust your browser language preferences in your device settings.
Entire Agreement: These Terms, together with any signed Service Agreement,
constitute the entire agreement between the parties.
Terms Modification: TrueNorth Sites reserves the right to modify, update or change
these Terms and Conditions at any time, without prior notice. Changes will take effect immediately
upon posting on our website. It is the client's responsibility to periodically review these terms.
Continued use of our services after any modification constitutes acceptance of the new
terms.
Severability: If any provision is deemed invalid, the remaining provisions shall
remain in full force.
Assignment: The Client may not assign rights under this agreement without written
consent. We may assign our rights and obligations.
Survival: Provisions relating to payment, intellectual property, confidentiality
and limitation of liability survive termination.
For questions about these Terms, please contact:
TrueNorth Sites
Email: [email protected]
By engaging our services, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
TrueNorth Sites
Effective Date: 2025-06-22
Last Updated: 2025-06-22