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We're committed to protecting your personal information and maintaining transparency in how we collect, use, and safeguard your data. This comprehensive privacy policy outlines our practices regarding information collection, data security, your rights, and our compliance with Canadian privacy laws including PIPEDA.
TrueNorth Sites ("we", "our" or "company") is committed to protecting your privacy and personal data. This Privacy Policy describes how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us. This policy applies to all users of our website and clients of our web development and design services.
Information Provided Directly: Full name, email address, phone number, company
information, project details, content and materials provided for development, communication
preferences, and feedback.
Information Collected Automatically: IP address, browser type and version,
operating system, pages visited and time spent, referral source (how you arrived at our site),
approximate geographic location data, device information, and screen resolution.
Cookies and Similar Technologies: We use cookies and similar technologies to
improve your experience on our website. Please refer to the specific section about cookies for more
details.
Communications: Emails exchanged, messages through contact forms, communication
history, and contact preferences.
Service Provision: Development and delivery of websites and applications,
communication about projects and updates, provision of technical support and customer service,
payment processing and billing.
Service Improvement: Website usage analysis for improvements, development of new
features and services, market trend research and analysis, user experience optimization.
Communication: Responding to inquiries and requests, sending project updates,
notifications about changes to our terms or policies, marketing and promotional
communications.
Legal Compliance: Fulfilling legal obligations, preventing fraud and illegal
activities, protecting our rights and property, cooperating with authorities when necessary.
Contract Performance: We process your data to fulfill service contracts and provide
the requested services.
Legitimate Interest: To operate our business, improve our services, website
analysis, and fraud prevention.
Consent: For marketing communications, non-essential cookies, and other activities
where consent is required.
Legal Obligation: To comply with applicable legal, regulatory, and compliance
requirements.
We Don't Sell Data: We never sell, rent, or trade your personal information to
third parties.
Service Providers: We share information with trusted suppliers who help us operate
our business: hosting and infrastructure providers, payment processors, analytics and marketing
tools, communication and support services.
Legal Requirements: We may disclose information when required by law, legal
process, government request, or to protect rights, property, or safety.
Business Transfer: In the event of a merger, acquisition, or asset sale, your
information may be transferred as part of the transaction.
What are Cookies: Cookies are small text files stored on your device when you visit
websites. They help us improve your experience and provide essential functionalities.
Types of Cookies We Use:
• Essential Cookies: Necessary for basic website functionality, cannot be
disabled
• Performance Cookies: Collect information about how you use our site for
improvements
• Functional Cookies: Remember your preferences and personalise your experience
• Marketing Cookies: Used to provide relevant content and measure campaign
effectiveness
Cookie Control: You can control cookies through your browser settings. Disabling
cookies may affect website functionality.
Third-Party Tools: We use Google Analytics for traffic analysis and other tools
that may set their own cookies.
Protection Measures: We implement appropriate technical and organisational measures
to protect your information: SSL/TLS encryption for data transmission, secure storage with access
control, regular security monitoring, staff training on data protection.
Limitations: While we strive to protect your information, no method of transmission
or storage is 100% secure. We cannot guarantee absolute security.
Breach Notification: In the event of a data breach that may affect your rights, we
will notify you and the relevant authorities as required by law.
Retention Period: We retain your personal information only for as long as necessary
to fulfill the purposes described in this policy:
• Project Data: During project execution and for up to 7 years after completion for
contractual and legal purposes
• Communications: For up to 3 years after last contact
• Website Data: Logs and analytics for up to 2 years
• Marketing Data: Until you withdraw consent or for 2 years of inactivity
Deletion: After retention periods, we securely delete or anonymise your
information.
Depending on your location, you may have the following rights:
Access: Request a copy of the personal information we hold about you.
Rectification: Request correction of inaccurate or incomplete information.
Erasure: Request deletion of your personal information in certain
circumstances.
Portability: Receive your information in a structured, machine-readable
format.
Restriction: Request limitation of processing of your information.
Objection: Object to processing based on legitimate interest.
Withdrawal of Consent: Withdraw consent for processing based on consent.
How to Exercise Rights: Contact us through the channels listed in the contact
section.
Data Location: Your data is processed primarily in Canada. Some service providers
may be located in other countries.
Protections: When we transfer data internationally, we ensure adequate protections
through: adequacy decisions, standard contractual clauses, appropriate certifications.
Rights: You have the right to information about the specific protections used for
transfers of your data.
Our services are not directed at persons under 18 years of age. We do not knowingly collect personal information from minors. If we discover that we have collected information from a minor, we will take steps to delete that information immediately. If you are a parent or guardian and believe that your child has provided personal information, please contact us.
Updates: We may update this Privacy Policy periodically to reflect changes in our
practices, services, or legal requirements.
Notification: Significant changes will be communicated through: notice on our
website, email notification to active clients, updating the "Last Updated" date.
Acceptance: Continued use of our services after changes constitutes acceptance of
the updated policy.
Applicable Laws: This policy complies with applicable data protection laws,
including: PIPEDA (Personal Information Protection and Electronic Documents Act) - Canada, GDPR
(General Data Protection Regulation) - European Union, LGPD (Lei Geral de Proteção de Dados) -
Brazil, other regional privacy laws.
Representatives: As necessary, we may appoint local representatives in specific
jurisdictions.
For questions about this Privacy Policy, exercising rights, or concerns about data
protection:
TrueNorth Sites
Email: [email protected]
By using our website and services, you acknowledge that you have read, understood, and agree
to this Privacy Policy.
This policy has been developed to provide transparency about our data practices. If you have any
questions or concerns, please don't hesitate to contact us.
TrueNorth Sites
Effective Date: 2025-06-21
Last Updated: 2025-06-21